Escape Room the Game

Returns

We do not offer refunds for change-of-mind purchases. In some circumstances we may offer an exchange, this must be organised through contacting the staff. Additional shipping costs may apply.

To complete your return, we require a receipt or proof of purchase.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Refunds are only applicable for items that are faulty.

NO cards are guaranteed in any product unless otherwise specified. We will not accept returns on the grounds of not getting the cards you wanted.

Shipping
Return shipping must be arranged by speaking with a staff member by contacting us on info@cardmerchant.co.nz

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.